Privacy Policy

ECO Station Sole Co., Ltd (“Eco Station”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile application (the “Eco Station App”), or interact with our Electric Vehicle (EV) charging stations and services in the Lao People’s Democratic Republic.

1. Information We Collect

To provide efficient and reliable EV charging services, we may collect the following types of information:

• Account Information: Name, phone number, email address, and password created during registration.
• Business Information (for B2B customers): Company name, registered address, tax identification number, and authorized contact person — used for site surveys, quotations, invoicing, and service contracts.
• Vehicle Information: Make, model, and (optionally) vehicle identification number (VIN) to optimize charging compatibility.
• Location Data: If you use our mobile application, we may request access to your device’s GPS location to help you find the nearest charging station and provide navigation.
• Usage and Charging Data: Charging history, energy consumed (kWh), session duration, station locations used, and connector types.
• Payment Information: Transactions are handled by third-party payment processors. We do not store full card numbers on our servers.
• Technical Data: IP address, operating system, device identifier, browser type, and application performance logs.

2. How We Use Your Information

We use the collected data for the following purposes:

• Service Delivery: To authorize access, start and stop charging sessions, and enable station reservations.
• Payment Processing: To process transactions and issue receipts or tax invoices compliant with Lao PDR law.
• Site Assessment & Installation: For B2B customers, to plan, quote, and deliver turnkey DC charging station projects.
• Network Optimization: To monitor usage patterns and improve the reliability and performance of our charging network.
• Communications: To send notifications regarding charging status, session completion, scheduled maintenance, or important service updates.
• Marketing: To provide personalized offers and promotions — only if you have explicitly opted in to receive them.

3. Data Sharing and Disclosure

We may share your information with third parties only in the following circumstances:

• Service Providers: Trusted vendors who provide cloud hosting, payment processing, customer support, and SMS/email delivery services on our behalf.
• Charging Partners: If you use a station owned or operated by a partner network, relevant session data may be shared to facilitate your charging session and billing.
• Legal Requirements: When required by Lao PDR law, regulation, or lawful requests from competent authorities (for example, a court order or tax audit).

We do not sell your personal information to any third party under any circumstances.

4. Data Security

We implement industry-standard security measures — including TLS encryption in transit, access control, and regular security reviews — to protect your data from unauthorized access, loss, or alteration. Please note, however, that no method of electronic transmission or storage is 100% secure. You are responsible for keeping your account credentials confidential.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you choose to delete your account, we will delete or anonymize your data within 90 days, except where we are legally required to retain certain records (for example, for tax or accounting purposes under Lao PDR law).

6. Your Rights

Subject to applicable data protection laws, you have the following rights regarding your personal information:

• The right to access and receive a copy of your personal data.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data (the “Right to be Forgotten”), subject to legal retention requirements.
• The right to withdraw consent for data processing at any time, without affecting the lawfulness of prior processing.
• The right to lodge a complaint with a competent supervisory authority.

To exercise any of these rights, please contact us using the details below.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. If the changes are material, we will notify you through the app, by email, or via our website.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• ECO Station Sole Co., Ltd
• Address: Chommany Village, Xaysettha District, Vientiane Capital, Lao PDR
• Enterprise Registration No.: 002989/ຈທວ
• Tax ID: 540646649000
• Email: office@ecostation.la