Terms & Conditions

These Terms and Conditions (the “Terms”) govern your use of the website, mobile application, and charging services operated by ECO Station Sole Co., Ltd (“Eco Station”, “we”, “us”, or “our”) in the Lao People’s Democratic Republic. Please read them carefully before using our services.

1. Acceptance of Terms

By downloading, installing, or using our application, visiting our website, or using any Eco Station charging station, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please cease using our services immediately.

2. User Registration and Account Security

• Users must provide accurate, current, and complete information during registration, and must keep this information up to date.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You must promptly notify us of any unauthorized use of your account or any other suspected breach of security.
• We reserve the right to suspend or terminate accounts for any unauthorized, fraudulent, or abusive activity.

3. Charging Services and Payments

• Fees: Charging rates (per kWh), session fees, or booking fees will be clearly displayed before a session starts. You are responsible for reviewing the applicable fees before initiating a session.
• Payments: You agree to pay all charges incurred through the designated payment methods. If a payment fails, we reserve the right to terminate the charging session and restrict account access until the outstanding balance is settled.
• Taxes: All fees are quoted inclusive of, or exclusive of, applicable Lao PDR taxes as clearly indicated at the time of payment.
• Idle / Overstay Fees: We may charge additional fees if a vehicle remains connected to or parked at a charging station after the charging session is complete, to ensure stations remain available for other users.
• Refunds: Refunds for failed or interrupted sessions will be processed in line with the refund policy communicated at the time of the transaction.

4. B2B Installation & Turnkey Services

Eco Station provides turnkey DC high-voltage charging station services for business customers in Lao PDR, including site assessment, design, supply, installation, commissioning, and ongoing maintenance. Commercial terms such as scope of work, pricing, delivery schedule, acceptance testing, warranty, and service-level agreements are governed by a separate written contract signed by both parties. These Terms apply in addition to, and do not replace, any such signed agreement.

5. Limitation of Liability

• We are not liable for any damage to your vehicle or equipment resulting from vehicle defects, faulty onboard battery management, or events beyond our reasonable control (including but not limited to power grid failure, severe weather, or force majeure).
• We do not guarantee 100% uptime of all charging stations; availability is subject to scheduled maintenance, utility conditions, and technical circumstances.
• To the maximum extent permitted by Lao PDR law, our total liability to you for any claim arising from your use of our services shall not exceed the total amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.
• Nothing in these Terms excludes or limits our liability for fraud, gross negligence, willful misconduct, or any other liability that cannot be excluded under applicable law.

6. Prohibited Conduct

While using our services, you agree that you will not:

• Reverse engineer, decompile, modify, or attempt to bypass any security features of the application, website, or charging station software.
• Use our services for any unlawful, harmful, or fraudulent purpose.
• Damage, tamper with, or interfere with the operation of any charging station or its supporting infrastructure.
• Resell charging sessions or access to our network without a prior written commercial agreement with Eco Station.
• Upload, transmit, or introduce malicious code or otherwise interfere with the security or integrity of our systems.

7. Intellectual Property

All content, trademarks, logos, software, and designs related to Eco Station, our website, and the Eco Station App are the property of ECO Station Sole Co., Ltd or our licensors. Nothing in these Terms grants you any right or license to use our intellectual property other than as strictly necessary to use the services as intended.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or applicable law. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our services after such changes constitutes your acceptance of the updated Terms.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Lao People’s Democratic Republic. Any dispute arising from or relating to these Terms or your use of our services shall be resolved amicably where possible, and failing that, through the competent courts of Vientiane Capital, Lao PDR.

10. Contact Us

If you have any questions about these Terms, please contact us:

• ECO Station Sole Co., Ltd
• Address: Chommany Village, Xaysettha District, Vientiane Capital, Lao PDR
• Enterprise Registration No.: 002989/ຈທວ
• Tax ID: 540646649000
• Email: office@ecostation.la